Privacy Policy

Effective Date: [19 / SEP / 2024]

At Kegshack, we respect your privacy and are committed to protecting your data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services.

 

By using Kegshack ("we," "our," or "us") and its related services, you agree to the collection and use of information by this Privacy Policy.

 

1. Information We Collect

We collect different types of information to provide and improve our services to you.

 

1.1. Personal Data

When you use our platform or place an order, we may collect the following personal information:

 

Name

Date of Birth (for age verification)

Email address

Phone number

Delivery address

Payment information (e.g., credit card or debit card details)

Account login credentials

1.2. Usage Data

We also collect information on how you access and use our services ("Usage Data"). This may include:

 

IP address

Browser type and version

Device type and unique device identifiers

Pages you visit on our website

Date and time of access

Referring website

Location data (with consent)

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about your interactions with our platform. Cookies are small files stored on your device that help us improve our service. You can control your cookie settings through your browser.

 

2. How We Use Your Information

We use your personal data for various purposes, including:

 

To process and deliver your orders

To verify your age and comply with local laws

To provide customer support

To notify you about changes to our service

To manage your account and preferences

To improve our services and user experience

To detect and prevent fraud or illegal activities

To send you marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

 

Consent: When you provide consent for us to use your data for specific purposes, such as receiving marketing emails.

Contract: When processing your data is necessary to fulfill our contractual obligations (e.g., processing an order).

Legal Obligation: When we are required to process your information to comply with legal obligations, such as age verification for alcohol sales.

Legitimate Interest: We may process your data to pursue our legitimate business interests, such as improving our services, provided that these interests do not override your rights and freedoms.

4. How We Share Your Information

We may share your personal data with third parties in the following circumstances:

 

Service Providers: We may engage third-party companies to assist us in providing and improving our services, such as payment processors, delivery services, and IT service providers. These third parties have access to your personal data only to perform specific tasks and are obligated not to disclose or use it for any other purpose.

Compliance with Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer needed, we will securely delete or anonymize it.

 

6. Security of Your Data

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure socket layer (SSL) encryption for data transmissions and regular security assessments of our systems. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

7. Your Rights

As a user, you have the following rights regarding your personal data:

 

Access: You can request access to the personal data we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You have the right to request that we delete your personal data, subject to certain exceptions (e.g., where required for legal obligations).

Objection: You can object to the processing of your personal data for marketing or other purposes based on our legitimate interests.

Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.

To exercise these rights, please contact us at info@kegshack.com. We may ask you to verify your identity before fulfilling your request.

 

8. Children’s Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can take appropriate action.

 

9. International Data Transfers

Kegshack operates in Jordan, and all data is processed within this jurisdiction. However, if we need to transfer your personal data to a third party in another country, we will ensure that appropriate safeguards are in place to protect your information.

 

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

 

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party services before providing them with your personal data.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:

 

Kegshack Customer Service

Email: info@kegshack.com

Phone: [+962795297161

]

Address: [Amman, Jordan]